Cynthia Stryker
Common Voice and Chat Script Problems – Part 2 December 03, 2020 by Cynthia Stryker Under: IVR, Chatbots, Scripts

In the first part of our blog, Common Voice and Chat Script Problems, we began to discuss some simple tips to improve customer experience during voice and chat interactions. Steps such as adjusting.

common-voice-and-chat-script-problems-part-1 Common Voice and Chat Script Problems – Part 1 November 05, 2020 by Cynthia Stryker Under: IVR, Chatbots, Scripts

Contact centers are complex and delivering quality voice and chat interactions is among one of the most challenging initiatives out there. But that doesn’t mean there aren’t some relatively simple.

Engaging with Customers Seamlessly October 22, 2020 by Cynthia Stryker Under: Digital Transformation, Customer Experience, multi-channel, omni-channel

The world as we have known has definitely changed a lot this year, and with these changes also came new challenges for businesses seeking to engage with their customers across, in many case, new.

Implementing-AI-WTI Implementing AI to Address a Global Pandemic August 06, 2020 by Cynthia Stryker Under: Self-Service, AI, Blog, IBM

The adoption of AI in the contact center has long been a topic of discussion. With spikes in call volume due to the COVID-19 virus and accompanying global pandemic , businesses are now looking to.

How Automation is Preparing Contact Centers for What’s Ahead May 14, 2020 by Cynthia Stryker Under: Self-Service, outbound, automation, strategy, Blog

Consumer and business behaviors have shifted dramatically and will continue to change day-to-day. The good news, and yes- there is good news, is that change creates opportunity. Businesses who invest.

Supporting Your Agents and Customers Throughout the COVID-19 Crisis March 17, 2020 by Cynthia Stryker Under: Cloud, Caller Elected Callback, Remote Workforce, Blog

Organizations around the globe are struggling to manage the rapid influx of customer outreach resulting from COVID-19. While the immediate impact is heavily focused around the healthcare and travel.

3 Tips to Help Your Cloud Migration Take Flight August 14, 2019 by Cynthia Stryker Under: Cloud Migration, Blog, Contact Center

Cloud technology is undoubtedly one of the leading enablers of business and IT efficiency. And as with any major shift in process or technology, the migration process can be complex.

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