The adoption of AI in the contact center has long been a topic of discussion. With spikes in call volume due to the COVID-19 virus and accompanying global pandemic , businesses are now looking to.
How Automation is Preparing Contact Centers for What’s Ahead
May 14, 2020
Under:
Self-Service,
outbound,
automation,
strategy,
Blog
Consumer and business behaviors have shifted dramatically and will continue to change day-to-day. The good news, and yes- there is good news, is that change creates opportunity. Businesses who invest.
Supporting Your Agents and Customers Throughout the COVID-19 Crisis
March 17, 2020
Under:
Cloud,
Caller Elected Callback,
Remote Workforce,
Blog
Organizations around the globe are struggling to manage the rapid influx of customer outreach resulting from COVID-19. While the immediate impact is heavily focused around the healthcare and travel.
3 Tips to Help Your Cloud Migration Take Flight
August 14, 2019
Under:
Cloud Migration,
Blog,
Contact Center
Cloud technology is undoubtedly one of the leading enablers of business and IT efficiency. And as with any major shift in process or technology, the migration process can be complex.