Kimberley Drobny
Why the Human Side of Remote Work Matters Most August 20, 2020 by Kimberley Drobny Under: Blog

Let’s face it, the workplace will forever look different.  Companies that would have never allowed employees to work from home – have now uncovered a well of productivity they didn’t know they had. .

Three Must-haves for AI in the Contact Center May 28, 2020 by Kimberley Drobny Under: CX, conversational ai, AI, Blog

AI is redefining the customer experience and organizations are investing in implementations that support deeper uses for AI and NLP to enhance customer service and reduce costs. There are three key.

When Dreams Become Reality March 31, 2020 by Kimberley Drobny Under: Remote Workforce, Telework, Work-life balance, Blog

Remember when working from home sounded like a dream? I bet in your dream it didn’t look anything like what we are faced with today. Sharing your prized workspace with your significant other and with.

Transformation is Upon Us April 01, 2019 by Kimberley Drobny Under: Transformation, Blog

Transformation is defined as "a marked change in form, nature, or appearance; a process by which one figure, expression or function is converted into another."  Businesses are realizing that their.

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