Implementing-AI-WTI Implementing AI to Address a Global Pandemic August 06, 2020 by Cynthia Stryker Under: Self-Service, AI, Blog, IBM

The adoption of AI in the contact center has long been a topic of discussion. With spikes in call volume due to the COVID-19 virus and accompanying global pandemic , businesses are now looking to.

Three Must-haves for AI in the Contact Center May 28, 2020 by Kimberley Drobny Under: CX, conversational ai, AI, Blog

AI is redefining the customer experience and organizations are investing in implementations that support deeper uses for AI and NLP to enhance customer service and reduce costs. There are three key.

Google Dialogflow – capturing numbers with voice March 04, 2020 by Mike Hentges Under: Google Dialogflow, Voice, AI, Blog

Google’s Dialogflow environment is a great place to build natural-language understanding applications that automate both text-based (chatbot) and voice-based interactions. All of the voice-enabled AI.

Contact Center Self Service and the Customer Experience January 16, 2020 by Donna Penwell Under: AI, Blog, Customer Experiemce, Contact Center

Automating parts of your Contact Center tasks are at the top of the list when considering how to transform your business.  AI fueled self-service options help to improve internal productivity, the.

Optimizing Your Contact Center Performance October 16, 2019 by Marketing Under: Optimize, AI, Blog, Contact Center

A primary issue when integrating multiple channels and services in your Contact Center is creating a seamless, cohesive solution.  Utilizing the services of expert, advanced IT partners is strongly.

Transforming the Contact Center Experience With AI July 12, 2019 by Marketing Under: AI, Transformation, Blog, Contact Center

Contact centers of all sizes are challenged from many different angles today.  Customers call in expecting immediate service and engagement for their issues. Contact center agents want support from.

The Smart and Modern Contact Center June 27, 2019 by Donna Penwell Under: ROI, AI, Blog, Contact Center

There is no doubt about it – contact centers must streamline their operations to remain competitive in the modern business landscape. Artificial intelligence is able to contribute to this effort in.

Creating a Dynamic Contact Center Experience With AI October 30, 2018 by Marketing Under: AI, Blog, Contact Center, IBM Watson, Dynamic Contact Center, Virtual Agent, Aritificial Intelligence, ROI Benefits

Keeping a call-center running smoothly can be challenging for even the largest enterprises. Customers call in expecting immediate service and engagement for their issues. Contact center agents want.

6 Positive Features of Chatbots in Contact Centers August 31, 2018 by Marketing Under: AI, IVR, Blog, Chatbots, Contact Center, Artificial Intelligence, Cost-effective

Automation has always been part of the contact center world – and it is getting even bigger with the addition of chatbots.  While they are in a basic stage now, as is with all things related to AI,.

Trust and Artificial Intelligence October 30, 2017 by Donna Penwell Under: AI, Blog, Artificial Intelligence, Trust

Despite the fact that Artificial Intelligence (AI) has become a household term over the last few years, studies show that there is still a widespread sense of trepidation around the topic. According.

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