Category: artificial intelligence
Artificial Intelligence Intents vs. Entity Voice and AI Chatbots: Using Intents and Entities in follow-up questions January 14, 2021 by Mike Hentges Under: Chatbots, Artificial Intelligence

When starting out building AI-driven solutions, including IBM Watson, Google Dialogflow, Amazon Lex, or others, the discussion always starts out with “Intents and Entities”. Not overly difficult,.

6 Positive Features of Chatbots in Contact Centers August 31, 2018 by Marketing Under: AI, IVR, Blog, Chatbots, Contact Center, Artificial Intelligence, Cost-effective

Automation has always been part of the contact center world – and it is getting even bigger with the addition of chatbots.  While they are in a basic stage now, as is with all things related to AI,.

Increase ROI in Your Contact Center with Artificial Intelligence June 20, 2018 by Marketing Under: ROI, Customer Experience, Blog, Contact Center, Artificial Intelligence

Contact centers must streamline operations in order to remain competitive in the modern business landscape. Artificial intelligence has the ability to do this in ways that a strictly human team.

Trust and Artificial Intelligence October 30, 2017 by Donna Penwell Under: AI, Blog, Artificial Intelligence, Trust

Despite the fact that Artificial Intelligence (AI) has become a household term over the last few years, studies show that there is still a widespread sense of trepidation around the topic. According.

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