Category: caller elected callback
3 Ways to Help Your Customers Avoid Contact Center IVR Hell! June 25, 2020 by Marketing Under: Caller Elected Callback, Customer Experience, IVR, Blog

We’ve shared just how critical a well-tuned IVR system is. After all, your customers consider your inbound contact center to be as much a representative of your organization as your storefront or.

Supporting Your Agents and Customers Throughout the COVID-19 Crisis March 17, 2020 by Cynthia Stryker Under: Cloud, Caller Elected Callback, Remote Workforce, Blog

Organizations around the globe are struggling to manage the rapid influx of customer outreach resulting from COVID-19. While the immediate impact is heavily focused around the healthcare and travel.

Don't Hold, Get a Call Back! Caller Elected Callback in Your Contact Center January 29, 2020 by Donna Penwell Under: Abandon Rate, Caller Elected Callback, Blog, Contact Center

Empower your callers with an option to receive a call back rather than wait on hold until an agent is free to talk to them.  75% of customers now choose to leave their phone number and receive a.

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