We’ve shared just how critical a well-tuned IVR system is. After all, your customers consider your inbound contact center to be as much a representative of your organization as your storefront or.
Organizations around the globe are struggling to manage the rapid influx of customer outreach resulting from COVID-19. While the immediate impact is heavily focused around the healthcare and travel.
Empower your callers with an option to receive a call back rather than wait on hold until an agent is free to talk to them. 75% of customers now choose to leave their phone number and receive a.