When starting out building AI-driven solutions, including IBM Watson, Google Dialogflow, Amazon Lex, or others, the discussion always starts out with “Intents and Entities”. Not overly difficult,.
Voice and AI Chatbots: Using Intents and Entities in follow-up questions
January 14, 2021
Under:
Chatbots,
Artificial Intelligence
Common Voice and Chat Script Problems – Part 2
December 03, 2020
Under:
IVR,
Chatbots,
Scripts
In the first part of our blog, Common Voice and Chat Script Problems, we began to discuss some simple tips to improve customer experience during voice and chat interactions. Steps such as adjusting.
Common Voice and Chat Script Problems – Part 1
November 05, 2020
Under:
IVR,
Chatbots,
Scripts
Contact centers are complex and delivering quality voice and chat interactions is among one of the most challenging initiatives out there. But that doesn’t mean there aren’t some relatively simple.
Some Pointers You Can Use to Enhance the Customer Experience
January 04, 2019
Under:
Seasonal Surges,
Customer Experience,
Analytics,
IVR,
Blog,
Chatbots,
Contact Center
Serving customers across numerous channels in contact centers with innovative solutions are readily available. Retail businesses often face a variety of challenges, like high call volumes, massive.
6 Positive Features of Chatbots in Contact Centers
August 31, 2018
Under:
AI,
IVR,
Blog,
Chatbots,
Contact Center,
Artificial Intelligence,
Cost-effective
Automation has always been part of the contact center world – and it is getting even bigger with the addition of chatbots. While they are in a basic stage now, as is with all things related to AI,.