common-voice-and-chat-script-problems-part-1 Common Voice and Chat Script Problems – Part 1 November 05, 2020 by Cynthia Stryker Under: IVR, Chatbots, Scripts

Contact centers are complex and delivering quality voice and chat interactions is among one of the most challenging initiatives out there. But that doesn’t mean there aren’t some relatively simple.

Some Pointers You Can Use to Enhance the Customer Experience January 04, 2019 by Marketing Under: Seasonal Surges, Customer Experience, Analytics, IVR, Blog, Chatbots, Contact Center

Serving customers across numerous channels in contact centers with innovative solutions are readily available. Retail businesses often face a variety of challenges, like high call volumes, massive.

6 Positive Features of Chatbots in Contact Centers August 31, 2018 by Marketing Under: AI, IVR, Blog, Chatbots, Contact Center, Artificial Intelligence, Cost-effective

Automation has always been part of the contact center world – and it is getting even bigger with the addition of chatbots.  While they are in a basic stage now, as is with all things related to AI,.

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