Supporting Your Agents and Customers Throughout the COVID-19 Crisis March 17, 2020 by Cynthia Stryker Under: Cloud, Caller Elected Callback, Remote Workforce, Blog

Organizations around the globe are struggling to manage the rapid influx of customer outreach resulting from COVID-19. While the immediate impact is heavily focused around the healthcare and travel.

Baseball and Contact Center Technology March 29, 2018 by Marketing Under: Cloud, Blog, Contact Center, Agents

It's that time of year when baseball appears on our television again...Batter Up, Baseball season has begun!  But why are we talking about baseball? Well, the management of a sports team, any type of.

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