Category: contact center
Don't Hold, Get a Call Back! Caller Elected Callback in Your Contact Center January 29, 2020 by Donna Penwell Under: Abandon Rate, Caller Elected Callback, Blog, Contact Center

Empower your callers with an option to receive a call back rather than wait on hold until an agent is free to talk to them.  75% of customers now choose to leave their phone number and receive a.

Contact Center Self Service and the Customer Experience January 16, 2020 by Donna Penwell Under: AI, Blog, Customer Experiemce, Contact Center

Automating parts of your Contact Center tasks are at the top of the list when considering how to transform your business.  AI fueled self-service options help to improve internal productivity, the.

Supply Relevant, Personalized Information with Outbound Notifications December 19, 2019 by Donna Penwell Under: oubound notification, notification campaign, Blog, Contact Center

Offering the best possible customer experience requires more than staffing a contact center and waiting for calls to arrive. Increasingly, customers expect to be contacted proactively with the.

Deliver Cohesive Business Results in your Contact Center November 25, 2019 by Marketing Under: Cohesive Solutions, Blog, Niche Solutions, Contact Center

A primary issue when integrating multiple channels and services in your contact center is creating a seamless, cohesive solution. Today we are able to create and implement an extensive, all-in-one.

Optimizing Your Contact Center Performance October 16, 2019 by Marketing Under: Optimize, AI, Blog, Contact Center

A primary issue when integrating multiple channels and services in your Contact Center is creating a seamless, cohesive solution.  Utilizing the services of expert, advanced IT partners is strongly.

Consider Digital Transformation in Your Contact Center September 23, 2019 by Donna Penwell Under: Cloud Migration, Digital Transformation, Blog, Contact Center

As a business is envisioning the move of their contact center to the cloud, it makes sense to look beyond the cloud migration itself and consider how supplementary digital applications can be added.

How to Achieve the Ultimate User Experience September 06, 2019 by Marketing Under: User Experience, IVR, Blog, Contact Center

User Experience Design (UX) is more than an interface on an application. UX is intended to design and develop clear, efficient, user-friendly interactions between customers and companies through a.

Calculating the Business Value of Migrating to the Cloud August 28, 2019 by Marketing Under: Cloud Migration, Blog, Contact Center

When it comes to a cloud migration, it's important to first define value. Migrating to the cloud takes time and money: the ultimate benefits to the organization's bottom line must be quantified for.

3 Tips to Help Your Cloud Migration Take Flight August 14, 2019 by Cynthia Stryker Under: Cloud Migration, Blog, Contact Center

Cloud technology is undoubtedly one of the leading enablers of business and IT efficiency. And as with any major shift in process or technology, the migration process can be complex.

Transforming the Contact Center Experience With AI July 12, 2019 by Marketing Under: AI, Transformation, Blog, Contact Center

Contact centers of all sizes are challenged from many different angles today.  Customers call in expecting immediate service and engagement for their issues. Contact center agents want support from.

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