Category: conversational ai
Three Must-haves for AI in the Contact Center May 28, 2020 by Kimberley Drobny Under: CX, conversational ai, AI, Blog

AI is redefining the customer experience and organizations are investing in implementations that support deeper uses for AI and NLP to enhance customer service and reduce costs. There are three key.

Taking a Platform Approach to Conversational AI Brings Simplicity and Speed to Digital Transformation April 28, 2020 by Dan Miller Under: intelligent virtual agent, conversational ai, self-service ai tools, Blog

The current, global challenges in managing the COVID-19 pandemic has forced many customer care organizations to transition to a remote workforce while, at the same time, experiencing significant.

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