AI is redefining the customer experience and organizations are investing in implementations that support deeper uses for AI and NLP to enhance customer service and reduce costs. There are three key.
Taking a Platform Approach to Conversational AI Brings Simplicity and Speed to Digital Transformation
April 28, 2020
Under:
intelligent virtual agent,
conversational ai,
self-service ai tools,
Blog
The current, global challenges in managing the COVID-19 pandemic has forced many customer care organizations to transition to a remote workforce while, at the same time, experiencing significant.