Three Must-haves for AI in the Contact Center May 28, 2020 by Kimberley Drobny Under: CX, conversational ai, AI, Blog

AI is redefining the customer experience and organizations are investing in implementations that support deeper uses for AI and NLP to enhance customer service and reduce costs. There are three key.

Proactive Outbound Notifications in your Contact Center April 17, 2019 by Marketing Under: CX, UX, Blog, outbound notification, Contact Center

Providing a great customer experience through your contact center goes a long way towards building loyalty to your brand. Satisfying this need takes more than ramping up staffing or adding more.

Recent Posts