Category: digital transformation
Engaging with Customers Seamlessly October 22, 2020 by Cynthia Stryker Under: Digital Transformation, Customer Experience, multi-channel, omni-channel

The world as we have known has definitely changed a lot this year, and with these changes also came new challenges for businesses seeking to engage with their customers across, in many case, new.

Consider Digital Transformation in Your Contact Center September 23, 2019 by Donna Penwell Under: Cloud Migration, Digital Transformation, Blog, Contact Center

As a business is envisioning the move of their contact center to the cloud, it makes sense to look beyond the cloud migration itself and consider how supplementary digital applications can be added.

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