Engaging with Customers Seamlessly October 22, 2020 by Cynthia Stryker Under: Digital Transformation, Customer Experience, multi-channel, omni-channel

The world as we have known has definitely changed a lot this year, and with these changes also came new challenges for businesses seeking to engage with their customers across, in many case, new.

Understanding the True Value of Omni-Channel Customer Engagement May 21, 2018 by Marketing Under: User Experience, customer engagment, Blog, Contact Center, multi-channel, omni-channel

Does your organization currently have a multi-channel customer engagement strategy? How about an omni-channel strategy?  Whether you do or don’t, it is important that you understand the difference.

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