Category: remote workforce
Belonging-in-remote-city Fostering Belonging in Remote City October 08, 2020 by Joey Kime Under: Remote Workforce, Team Building, Belonging, Culture

In a season when many were forced to trade watercooler chatter at the office with Slack messages and company lunches with Zoom happy hours, many businesses have been surprised by the consistent and.

3 Tools Your Agents Need to Make Working from Home Successful September 24, 2020 by Joey Kime Under: Self-Service, Remote Workforce, Blog, Scheduling

For some, the switch to work-from-home sounded like an opportunity to make some serious routine upgrades—who didn’t mind trading the office’s K-cups for some whipped coffee? Commutes went from 20.

When Dreams Become Reality March 31, 2020 by Kimberley Drobny Under: Remote Workforce, Telework, Work-life balance, Blog

Remember when working from home sounded like a dream? I bet in your dream it didn’t look anything like what we are faced with today. Sharing your prized workspace with your significant other and with.

Supporting Your Agents and Customers Throughout the COVID-19 Crisis March 17, 2020 by Cynthia Stryker Under: Cloud, Caller Elected Callback, Remote Workforce, Blog

Organizations around the globe are struggling to manage the rapid influx of customer outreach resulting from COVID-19. While the immediate impact is heavily focused around the healthcare and travel.

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