In a season when many were forced to trade watercooler chatter at the office with Slack messages and company lunches with Zoom happy hours, many businesses have been surprised by the consistent and.
Fostering Belonging in Remote City
October 08, 2020
Under:
Remote Workforce,
Team Building,
Belonging,
Culture
3 Tools Your Agents Need to Make Working from Home Successful
September 24, 2020
Under:
Self-Service,
Remote Workforce,
Blog,
Scheduling
For some, the switch to work-from-home sounded like an opportunity to make some serious routine upgrades—who didn’t mind trading the office’s K-cups for some whipped coffee? Commutes went from 20.
When Dreams Become Reality
March 31, 2020
Under:
Remote Workforce,
Telework,
Work-life balance,
Blog
Remember when working from home sounded like a dream? I bet in your dream it didn’t look anything like what we are faced with today. Sharing your prized workspace with your significant other and with.
Supporting Your Agents and Customers Throughout the COVID-19 Crisis
March 17, 2020
Under:
Cloud,
Caller Elected Callback,
Remote Workforce,
Blog
Organizations around the globe are struggling to manage the rapid influx of customer outreach resulting from COVID-19. While the immediate impact is heavily focused around the healthcare and travel.