Contact centers are complex and delivering quality voice and chat interactions is among one of the most challenging initiatives out there. But that doesn’t mean there aren’t some relatively simple.
Category: scripts
Common Voice and Chat Script Problems – Part 1
November 05, 2020
Under:
IVR,
Chatbots,
Scripts
Contact centers are complex and delivering quality voice and chat interactions is among one of the most challenging initiatives out there. But that doesn’t mean there aren’t some relatively simple.