Common Voice and Chat Script Problems – Part 2 December 03, 2020 by Cynthia Stryker Under: IVR, Chatbots, Scripts

In the first part of our blog, Common Voice and Chat Script Problems, we began to discuss some simple tips to improve customer experience during voice and chat interactions. Steps such as adjusting.

common-voice-and-chat-script-problems-part-1 Common Voice and Chat Script Problems – Part 1 November 05, 2020 by Cynthia Stryker Under: IVR, Chatbots, Scripts

Contact centers are complex and delivering quality voice and chat interactions is among one of the most challenging initiatives out there. But that doesn’t mean there aren’t some relatively simple.

Recent Posts