For some, the switch to work-from-home sounded like an opportunity to make some serious routine upgrades—who didn’t mind trading the office’s K-cups for some whipped coffee? Commutes went from 20.
3 Tools Your Agents Need to Make Working from Home Successful
September 24, 2020
Under:
Self-Service,
Remote Workforce,
Blog,
Scheduling
Implementing AI to Address a Global Pandemic
August 06, 2020
Under:
Self-Service,
AI,
Blog,
IBM
The adoption of AI in the contact center has long been a topic of discussion. With spikes in call volume due to the COVID-19 virus and accompanying global pandemic , businesses are now looking to.
How Automation is Preparing Contact Centers for What’s Ahead
May 14, 2020
Under:
Self-Service,
outbound,
automation,
strategy,
Blog
Consumer and business behaviors have shifted dramatically and will continue to change day-to-day. The good news, and yes- there is good news, is that change creates opportunity. Businesses who invest.
Contact Center Dilemma - Self-Service or Agent?
August 29, 2017
Under:
Self-Service,
AI,
Blog,
Agent,
Aritificial Intelligence,
Contact Center Technology
Millions of dollars have been invested in contact centers to support customers calling to ask questions, get support, purchase or return items - or just grumble. The personal agent-to-customer.