Category: transformation
Transforming the Contact Center Experience With AI July 12, 2019 by Marketing Under: AI, Transformation, Blog, Contact Center

Contact centers of all sizes are challenged from many different angles today.  Customers call in expecting immediate service and engagement for their issues. Contact center agents want support from.

Transformation is Upon Us April 01, 2019 by Kimberley Drobny Under: Transformation, Blog

Transformation is defined as "a marked change in form, nature, or appearance; a process by which one figure, expression or function is converted into another."  Businesses are realizing that their.

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